Help Centre

Quotes are based on factors including vehicle size, journey distance and your selected collection timing. Any applicable weekend, bank-holiday or congestion charges are included before you book. The price confirmed at checkout is the price you will pay, provided the booking information remains accurate and no additional charges arise, such as waiting time or a journey change.

Your quote includes the vehicle capacity selected, your chosen collection service and delivery to the address provided. Any applicable weekend, bank-holiday or congestion charges are included before you book, so you can see the total price upfront. Additional charges would only apply if the booking changes or the courier incurs waiting time beyond the included allowance.

Yes. Choose Scheduled and select your preferred future collection date. Scheduled collections can also be requested for weekends and bank holidays, subject to courier availability and any applicable surcharge shown in your quote.

Contact us as soon as possible if your plans or either address change. Changes are subject to availability and may affect the price. Cancellation charges may apply depending on the status of your booking and whether a courier has already been assigned or dispatched. Changes should not be agreed directly with the courier without BookMyCourier confirming them.

Choose ASAP when you need priority collection, typically within 60 minutes. Choose Same Day when the delivery needs to arrive today but collection is less urgent. Choose Scheduled when you want collection on a future date. The options currently available will be clearly shown in the quote engine.

Scheduled collections can be requested for weekends and bank holidays, subject to courier availability. The current surcharge is 20% for weekends and 35% for bank holidays. Any applicable surcharge is included in the price shown before booking.

ASAP offers priority collection, typically within 60 minutes, subject to courier availability and your location. Same Day gives us more flexibility over collection while ensuring delivery that day. The available options will be shown when you request a price.

Same Day can normally be booked Monday to Friday until 2:00pm. After this time, we may still be able to complete your delivery using our ASAP service, which can normally be booked Monday to Friday until 5:00pm. Same Day routes must be capable of safe completion by 10:00pm. The quote engine will show which options are currently available for your journey.

Our operations team monitors your booking from collection through to delivery. We provide status updates as the delivery progresses and record proof of delivery when the job is completed.

We review the booking details, confirm the selected service and arrange your courier. We will keep you informed as the booking progresses and contact you if we need to clarify anything before collection.

Yes. Proof of delivery is recorded when the delivery is completed and can be provided with your booking information.

The courier must be able to access the address and hand the goods to or receive them from an appropriate person. Please make sure the goods and any required loading assistance are ready before the courier arrives. Waiting time, redelivery or cancellation charges may apply if nobody is available, access is restricted, the goods are not ready or the courier is kept waiting beyond the included allowance.

We can transport a wide range of goods including documents, parcels, furniture, appliances, pallets and business deliveries. We cannot carry illegal goods, hazardous materials or anything prohibited by law or by the selected courier service. Some fragile, perishable, high-value or specialist items may require prior approval. Contact us before booking if you are unsure.

Our standard service includes one courier driver and is not a two-person delivery service. Please arrange sufficient assistance at both addresses for anything heavy or bulky. The driver may help where it is safe and reasonable, but driver assistance cannot be guaranteed.

Our Vehicle Guide includes a quick vehicle finder, representative dimensions and typical load examples. If you are still unsure after checking the guide, contact our team before booking.

Yes. Items must be suitably packed, protected and ready for transport before the courier arrives. Packaging should be appropriate for the item, its weight and the normal movement involved in road transport. The courier may refuse an item that cannot be transported safely.

Our courier partners carry appropriate goods-in-transit insurance for the services they provide. Cover is subject to the applicable terms, conditions and exclusions, with a maximum declared value of £10,000 per item. You remain responsible for suitable packaging. Please contact us before booking particularly valuable, fragile or specialist goods so we can confirm whether they can be accepted and what cover applies.

Our customer support team is here to help before, during and after your booking. Call 0330 043 4211, use the contact form below or email support@bookmycourier.co.uk and we will respond as quickly as possible.