Privacy Policy

1. Who we are

Book My Logistics LTD, trading as BookMyCourier (company number 17384989), is the controller of the personal information described in this policy. We arrange courier services between customers and independent courier partners.

You can contact us about privacy at support@bookmycourier.co.uk
Book My Logistics LTD 66 Paul Street, London EC2A 4NA
PHONE NUMBER: 0330 043 4211.

2. Information we collect

Depending on how you use our website and services, we may collect:

• Identity and contact details, such as your name, email address, phone number, billing details and business details.
• Business account details, including your organisation, sector, account status, dedicated code, saved addresses, authorised use, marketing preference and login information.
• Booking and delivery details, including collection and delivery addresses, contact names and numbers, dates, times, access instructions, item descriptions, vehicle requirements, quotes and booking references.
• Quote and checkout details, including saved or unfinished quotes, calculated mileage, selected service, discounts and unpaid checkout records.
• Collection, tracking and proof-of-delivery details, including status updates, timestamps, recipient names, signatures, delivery photographs, courier notes and proof-of-delivery documents where provided.
• Provider and courier-operator information, including applications, contact details, operating area, vehicle availability, insurance and compliance documents, job instructions, invoices and payment details.
• Payment and transaction information. Payments may be processed by a specialist payment provider. We do not need to store your full payment-card number.
• Communications, including enquiries, complaints, claims, feedback and emails.
• Technical and usage information, such as IP address, browser and device information, security logs, pages viewed, cookie identifiers and approximate location inferred from your connection.
• Service usage and preference information, including booking frequency, rolling discount level, commonly used routes and engagement with account communications.
• Advertising and attribution information, where enabled and accepted, such as campaign, referral, device, cookie and quote or booking conversion information.

We usually collect information directly from you. We may also receive it from the person or business making a booking, collection or delivery contacts, courier partners, payment providers, fraud-prevention services, or publicly available sources.

If you provide another person’s details, please make sure you are entitled to do so and tell them that their information will be used to arrange and complete the delivery.

3. How and why we use your information

Where we rely on legitimate interests, we consider whether our interests are necessary and balanced against your rights. You can object in certain circumstances. You have an absolute right to object to direct marketing and may opt out at any time using the unsubscribe facility provided or by contacting us.

Where we rely on the electronic-marketing soft opt-in, it applies only to our own similar services and only where you were given a clear opportunity to opt out when your details were collected and in every subsequent marketing message.

Information required to quote, book, operate an account or complete a delivery is necessary for our contract. If it is not provided, we may be unable to supply the requested service.

Business rate levels are calculated automatically from the number of qualifying paid bookings linked to the account during the previous seven days. This determines the available discount but does not produce a legal or similarly significant effect. You can contact us if you believe a booking or rate level has been recorded incorrectly.

4. Who we share information with

We share only what is reasonably necessary with:

• Independent courier partners who quote for, collect or deliver your items. This may include collection and delivery contact details, addresses and job instructions.
• Service providers, including website and hosting providers (including WordPress and Hostinger), payment processors (including Stripe), mapping and address services (including Google), email providers, consent-management providers, analytics and advertising platforms where enabled, professional advisers, accountants, insurers, courier networks, and IT or security suppliers.
• Authorities and other parties where required by law, to protect rights or safety, to investigate fraud, or in connection with a business sale or restructuring.

Some recipients, such as independent courier partners and payment providers, may act as separate data controllers for their own processing. Their own privacy information may also apply.

We do not sell your personal information.

5. International transfers

Some technology suppliers may process information outside the United Kingdom. Where personal information is transferred internationally, we use an applicable legal safeguard, such as UK adequacy regulations or approved contractual protections, and any additional safeguards required.

You can contact us for more information about the safeguards relevant to your information.

6. How long we keep information

We keep information only for as long as needed for the purpose for which it was collected, including legal, accounting, fraud-prevention and dispute requirements. Our usual guide is:

• booking, transaction, invoice and related correspondence: up to 7 years after the relevant transaction or relationship;
• proof-of-delivery records: normally retained with the related booking, or longer where needed for a complaint, claim or legal requirement;
• unfinished or unpaid booking records: normally reviewed for deletion or anonymisation after 3 months;
• general enquiries that do not become bookings: up to 24 months after the enquiry is closed;
• unsuccessful provider applications: normally up to 24 months after the application is closed;
• inactive customer or courier accounts: normally reviewed for deletion or anonymisation after 2 years of inactivity;
• cookie and analytics information: according to the lifespan of the relevant cookie or tool.
• marketing suppression information: retained for as long as reasonably necessary to ensure we continue to respect an opt-out.

We may keep information for longer where a complaint, claim, investigation or legal requirement makes this necessary. When it is no longer needed, we delete or anonymise it.

7. How we protect information

We use proportionate technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. These include access controls, secure hosting and transmission, software updates, backups and supplier checks where appropriate.

No online system can be guaranteed completely secure. Please keep account details confidential and contact us promptly if you believe your information or account has been compromised.

8. Your data protection rights

Depending on the circumstances, you may have the right to:

• be informed about how your information is used;
• request access to a copy of your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to erase information or restrict how it is used;
• object to processing based on legitimate interests or for direct marketing;
• receive certain information in a portable format;
• withdraw consent at any time where processing relies on consent; and
• raise a concern with the Information Commissioner’s Office.

These rights are not absolute and exemptions may apply. We may need to verify your identity before acting on a request. We normally respond within one month.

9. Cookies and similar technology

Our website uses essential technologies needed for security, forms, saved quote or booking progress, payments and core functions. Where enabled, analytics, advertising and other optional technologies are used only with the required choice or consent to understand performance and measure whether campaigns lead to quotes or bookings.

For details and available controls, see our Cookie Policy.

10. Children

Our booking services are not directed at children, and we do not knowingly collect personal information from children as customers. Please contact us if you believe a child has provided us with personal information inappropriately.

11. Changes to this policy

We may update this policy when our services, suppliers or legal obligations change. The effective date at the top shows when this version applies. Material changes may also be highlighted on our website or communicated directly where appropriate.