Last Updated: [27/06/26]

1. Introduction

BookMyCourier (BMC) provides a courier booking platform connecting customers with independent courier partners. By using our website or placing a booking you agree to these Terms & Conditions.

2. Our Role

BookMyCourier acts as a transport intermediary. Independent courier partners carry out deliveries and maintain appropriate Goods in Transit (GIT) insurance.

3. Quotes

Quotes are based on collection address, delivery address, vehicle, collection option and delivery option. Quotes may change if incorrect information is supplied.

4. Booking Confirmation

Bookings are confirmed only after payment (where applicable) and confirmation by BookMyCourier.

5. Collection & Delivery

Customers must ensure goods are correctly packaged, available for collection and that locations are accessible.

6. Collection Options

ASAP Collection or Dated Collection (AM/PM), subject to availability.

7. Delivery Options

Same Day, Next Day and Within 2 Days are available. Same Day bookings are subject to courier availability. If BookMyCourier accepts a booking but cannot fulfil it due to operational reasons or lack of courier availability, a full refund will be issued.

8. Vehicle Selection

Customers are responsible for selecting a suitable vehicle. Additional charges may apply if a larger vehicle is required.

9. Waiting Time

15 minutes waiting time is included at collection and delivery. Thereafter waiting is charged at £1 per minute and invoiced after Proof of Delivery.

10. Amendments

Bookings may be amended by telephone or email. Additional charges may apply.

11. Cancellations

Bookings cancelled before the courier begins travelling receive a refund less a 25% administration/goodwill charge. Once the courier is travelling or the job has started, the booking is non-refundable unless BookMyCourier cannot fulfil the booking for operational reasons.

12. Delays

If delivery is delayed by more than 12 hours due solely to courier operational issues, BookMyCourier will refund 50% of the original booking fee.

13. Proof of Delivery

Proof of Delivery (POD) will be provided once delivery has been completed.

14. Insurance

BookMyCourier only works with courier partners who confirm they maintain appropriate GIT insurance and other legally required insurance. Insurance claims remain subject to the courier partner’s insurer. Customers must accurately declare goods and values. BookMyCourier does not underwrite the transportation of goods.

15. Customer Declaration

Customers confirm they have authority to transport the goods, information is accurate, goods are suitably packaged, no prohibited items are included and declared values are correct.

16. Customer Responsibilities

Customers must ensure goods are available, premises are accessible, recipients are available and notify any booking changes promptly.

17. Force Majeure

Neither BookMyCourier nor its courier partners are liable for delays caused by events beyond reasonable control.

18. Complaints & Claims

Claims should be reported promptly to BookMyCourier, who will liaise with the courier partner. Claims remain subject to the courier partner’s insurer.

19. Governing Law

These Terms are governed by the laws of England and Wales.

Email: support@bookmycourier.co.uk
Website: www.bookmycourier.co.uk